Remote Customer Support - Cruise Line Client Job in Salt Lake City, UT

Work From Home: Support a Leading Cruise Line Through the Arise® Platform

Love helping people plan their dream vacations? The Arise® Platform connects you with remote customer service opportunities from well-known brands. This opportunity with a popular cruise line company offers flexibility and the chance to help customers create memorable travel experiences.

Through the platform, you can deliver virtual customer support from the comfort of home while avoiding commuting costs and enjoying flexible scheduling.

Why explore programs on the Arise® Platform?

Work from the comfort and convenience of home
Choose your hours from program availability
Support a globally recognized cruise brand remotely
Avoid commuting-related expenses and save time
Choose to work independently or as part of a Service Partner company

What does supporting this client program involve?

Answering inbound calls from customers planning cruises
Assisting travel agent partners with booking-related inquiries
Providing information about cruises, destinations, ship amenities, and pre-cruise travel details
Making outbound calls to internal support departments or customers for status updates and clarification
Transferring calls to appropriate departments or account representatives
Helping guests and partners fulfill their cruise vacation dreams
Delivering knowledgeable, friendly customer service

What it takes to succeed:

Patience, empathy, and a friendly demeanor
Strong communication skills (written and verbal English)
Ability to manage stress and work under pressure
Customer service experience or customer-focused mindset
Problem-solving skills and adaptability
Interest in travel, hospitality, or cruise industry

Additional details:

No degree required
Instruction and certification, which may be unpaid, may be required before you can begin earning, and continuing certification requirements may apply
Certification courses can range from a few days to six weeks and may include live instruction and/or self-paced work
Service Partners are required to pay a $19.75 Platform Usage Fee for each Agent actively servicing on the Arise® Platform for each billing cycle
All rates are paid to the Service Partner; agent rates are negotiated by and between the Service Partner and Agent, not Arise. Agent rates often differ from rates paid to the Service Partner
Geographic and time limitations may apply based on client program requirements
Minimum servicing requirements and other client-imposed requirements may apply
Additional requirements or continuing certification may be required by some clients